Understanding the factors affecting conflict between managers and healthcare providers in UAE hospitals: A case study from the perspectives of nurses, pharmacists, and physicians

Pharmacy Practice

  • Faris El-Dahiyat1Clinical Pharmacy Program, College of Pharmacy, Al Ain University, P.O. Box 64141, Al Ain, United Arab Emirates., 2AAU Health and Biomedical Research Center, Al Ain University, Abu Dhabi, United Arab Emirates.
  • Abdullah Algunmeeyn3Community Health Nursing, School of Nursing, The University of Jordan, Amman, Jordan.
  • Ammar Abdulrahman Jairoun4Health and Safety Department, Dubai Municipality, Dubai, United Arab Emirates.
  • Ghaleb A. Elrefae5College of Business, Al Ain University, Al Ain, United Arab Emirates.
  • Abdullah Elrefae6Northwick Park Hospital, Harrow, United Kingdom.
  • Rima Heider Al Omari7Medical Lab Sciences Department, Faculty of Allied Medical Sciences, Al-Ahliyya Amman University, Amman, Jordan.
  • Mohammed Alsbou8Faculty of Medicine, Ajman University, Ajman, UAE.

Volume 24 Issue 2 Pages 1-5

DOI: 10.18549/PharmPract.2026.2.3401

Abstract

Background: To provide high-quality care, it is necessary to minimize conflict and other negative effects on the health team’s environment. Providing healthcare services necessitates the collaboration of numerous teams of nurses, surgeons, physicians, and pharmacists, and addressing challenges takes time. Regardless of the case, it is a critical responsibility for physician leaders. At any point, conflicts between medical staff members can erupt into violence or a lawsuit. Objectives: Identifying and analyzing factors that contribute to conflict between healthcare providers and managers in UAE hospitals. Methods and Materials: As part of the qualitative technique utilized in this study, face-to-face interviews were done. Just two public hospitals were chosen, with a sample size of 30 participants (ten nurses, ten pharmacists, and ten doctors) in two public hospitals. Result: In the examined hospitals, three important reasons were identified as a conflict between medical staff members: organizational factors, a lack of satisfaction, and workload. Conclusion: This study attempted to provide an in-depth understanding of the factors influencing the relationship between hospital managers and healthcare providers. This study investigated the elements that influence conflict in hospitals, as well as the reasons for and forms of workplace conflicts. These problems not only endanger patients and the quality of services they receive, but they also have an impact on leadership and managerial qualities.

Keywords

  • conflict
  • satisfaction
  • workload
  • physicians
  • pharmacists
  • nurses and healthcare provider
Pharmacy Practice

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